baby bloom co
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Privacy & your rights

Last updated: August 2026

Baby Bloom Co is a small, Sydney-based business making personalised baby gifts. Your trust means a lot, so here's a plain-English rundown of what information we collect, how we use it, and the rights you have under Australian law. If anything here isn't clear, just get in touch and I'll happily explain.

What we collect

We only collect what we need to help you and get your order right:

  • When you enquire or order: your name, email, phone number, and whatever details you share about the gift (who it's for, colours, names, notes).
  • When you buy: your delivery address and order details.
  • When you pay: your payment is handled securely by Stripe. We never see or store your full card number.

How we use it

  • To reply to your enquiry and answer your questions.
  • To make, personalise and deliver your gift.
  • To take payment and keep a record of your order.

We don't send marketing you didn't ask for, and we never sell your information.

Who we share it with

We only share your information with the trusted services that help us run the business, and only what they need to do their job:

  • Stripe, to process card payments securely.
  • Our website and database hosts, to run the site and store your order safely.
  • Our messaging provider, if we send you a text about your order or a security code.

Keeping it safe

We take reasonable steps to protect your information. Card details are handled entirely by Stripe, and our own admin access is protected with a hashed password. No online service is ever 100% secure, but we treat your details with care.

Cookies

The public site doesn't use tracking or advertising cookies. The only cookie we use is a login cookie for the private admin area, so we can stay signed in. That's it.

Your privacy rights

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Just reach out and we'll sort it out.

Your consumer rights

Your purchase comes with guarantees that can't be excluded under the Australian Consumer Law. If a gift arrives faulty, damaged, or significantly different from what was described, you're entitled to a repair, replacement or refund. Please contact us and we'll make it right.

Because our gifts are personalised and made to order, we generally can't offer change-of-mind refunds once an order is under way. If your plans change, get in touch as early as you can and we'll do our best to help.

Get in touch

For anything about your information, an order, or this policy, contact Aisha at Baby Bloom Co: